BOOKING CONDITIONS | Bookings can be made by telephone or email. Bookings will only be confirmed by return email within 24 hours after the following information is provided:
INFORMATION REQUIRED UPON BOOKING:
- Date of Stay or tour package
- Number of guests (adults/children)
- If children are travelling, please specify age
- Passengers’ full names
- Dietary requirements
- Any medical conditions that we need to be aware of
- Passenger weights (if a flight component is a part of the tour – this is a Civil Aviation Safety Authority legal requirement)
- Arrival time at Bellburn Airstrip if arriving by Private Charter Aircraft
- If arrival is from Kununurra: pickup location (complimentary from all hotels, motels and caravan parks in Kununurra)
- Contact number of one of the passengers or of the tour leader/driver/pilot of it is a group
- Agent’s booking reference/voucher number
Our booking number reference will be sent in a written confirmation to the agent’s email address. In addition a 24 hour contact number for the agent is useful in the event of a change.
GROUP ALLOTMENTS | Allotments will be released 30 days prior to the arrival date if passenger details have not been supplied. Prepaid and on tour sales customer details must be supplied a minimum of 7 days prior to the arrival date. If not supplied, the cabins will be released for sale.
FREE OF CHARGE POLICY (AS A GUIDE AND AT THE DISCRETION OF THE COMPANY) | Tour Escorts and Guides, 1 x FOC room for Guide/Tour Escort for groups of 10 rooms or more. Room will be a Standard Cabin if available or a Safari Tent if Lodge is fully booked.
PAYMENT CONDITIONS | Tour bookings must be paid in full at the time of booking. Accommodation bookings require a 20% deposit and full payment 30 days prior to arrival unless you have an existing account with us. All existing accounts are strictly 14 days. Payment can be made via Visa Card, Mastercard or Direct Credit.
PAYMENT TERMS | Overdue accounts may attract an additional fee of 1.5% per month applied to the outstanding balance.
- Direct Debit
Booking Reference No.: XXXXXXX (7 digit number) Freshwater Quality Management
BSB 066-530 ACC 1039 9017
Only approved company cheques are accepted by Bungle Bungle Savannah Lodge
- Credit Card
All payments made by credit card will attract a fee as follows; AMEX 2%
CANCELLATION POLICY |
WITHIN 7 DAYS OR LESS OF DEPARTURE: NON-REFUNDABLE
8 DAYS TO 14 DAYS PRIOR TO DEPARTURE: 50% of booking will be retained
15 DAYS TO 30 DAYS PRIOR TO DEPARTURE: 20% of booking will be retained.
Cancellations must be advised in writing.
We strongly recommend that all customers take out travel insurance. In the event of a tour being cancelled by us, customers will be entitled to a full refund without penalty.
CHILD AGE / INFANT POLICY | Infants are classified as 0-2 years and may stay Free of Charge. Children are classified as 3-12 years of age inclusive and must be accompanied by an adult, Child rates apply. For Packages with flight components Infants travel free of charge on their parent’s lap. Please note that only one infant may travel per aircraft.
MINIMUM NUMBERS | Dinner, Bed and Breakfast rates are Twin Share. Single Supplement prices are available. For tour packages, a minimum of 2 passengers or the equivalent cost is required to confirm a tour booking, unless the tour is already confirmed to run. Please call our reservations team to check availability for one passenger.
CHECK IN TIME | 3.00pm check in for accommodation. Tour Package passengers must be at the aircraft departure point / tour departure point 30 minutes prior to scheduled departure time.
COMMENTARY | All scenic flights and tours include personalised commentary by the pilot / tour guide. All tours and safety briefings are conducted in English.
SEAT WEIGHT LIMIT | The maximum seat weight limit on the Robinson R44 helicopter is 136kg. The maximum seat weight limit on the GA8 Airvan aeroplane is 132kg. Please check with Reservations which aircraft is running on the day of the tour.
GOVERNMENT CHARGES | Our prices are fully inclusive of all government, environmental and airport levies.
VALIDITY OF RATES | Prices quoted are subject to change and are in Australian dollars (AU$).
DISABLED PASSENGERS | Please advise the level of assistance required with a minimum of 48 hours prior to departure time. Staff are not permitted to lift any passengers.
PERSONAL ITEMS | All care is taken but no liability is accepted for damage to personal items.
SEASONALITY | The start and end of each of the scheduled season may vary due to weather conditions.
ITINERARIES | Whilst it is our intention to deliver the itinerary of your choice, unforeseen circumstances such as the nature of the terrain, unseasonable weather, National Park area closures and so on, may affect travelling conditions and therefore, make it necessary to alter touring with little or no notice.
LUGGAGE RESTRICTIONS | For all accommodated stays, a soft-pack bag consisting of limited clothing to include a warm jacket and pants for cooler months, hat with brim, joggers or sturdy walking shoes (not leather soles), toiletries and personal items, insect repellant, sunscreen, photographic equipment, torch and a small water bottle. Maximum 8kg per person.
MEDICAL | We are in a remote area and passengers on medication should take medication with them.
INSURANCE | No responsibility will be accepted for accidents, illness, misadventure or loss of goods or possessions and it is recommended that adequate insurance be taken out to cover against the above.
PETS | In accordance with National Park regulations, no pets are allowed in the Purnululu National Park.
SMOKING | Government regulations forbid smoking in tourist vehicles and Bungle Bungle Savannah Lodge cabins.
NATIONAL PARK FEES | National Park Fees are included in all Bungle Bungle Savannah Lodge rates. Park Camping Fees: $17.60 per Adult and $8.80 per Child. Fly/Drive License Fees: $33.00 per Adult and $16.50 per Child.
Self-driving Guests are required to pay Entry fees on arrival into the National Park at the Visitor Information Centre. Please see fee schedule on www.dpaw.wa.gov.au
ECO FRIENDLY |Bungle Bungle Savannah Lodge is committed to an environmentally sustainable operation within Purnululu National Park (Bungle Bungle) World Heritage Listed area. We use best practice facilities, renewable energy and state of the art waste management systems.