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Kununurra

Terms & Conditions

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Terms & Conditions

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Booking Conditions

Bookings can be made by telephone or email. Room-only bookings can be booked online via our website.

Bookings will only be confirmed by return email within 24 hours after the following information is provided:

INFORMATION REQUIRED UPON BOOKING

  • Tour/Package Name code
  • Arrival and departure date
  • Number of guests (adults/children)
  • If children are travelling, please specify age
  • All guests full names
  • Dietary requirements
  • Contact number of one of the passengers or the tour leader/driver/pilot if it is a group
  • Any medical conditions we need to be aware of
  • Passenger weights (if a flight component is part of the tour, this is a Civil Aviation Safety Authority legal requirement)
  • Estimated arrival time (self-driving or arriving by private plane)
  • Pickup location: Pickups available from Bellburn Airstrip and/or Kununurra commercial residences (package tours only)
  • Agent’s booking reference/voucher number

Our booking number reference will be sent in written confirmation to the agent’s email address.

In addition, a 24-hour contact number for the agent is useful in the event of a change.

Terms & Conditions

Cancellation Policy
Total booking Non-Refundable – if cancelled 7 days or less prior to arrival
50% of the booking total will be refunded – if cancelled 8 to 14 days prior to arrival
80% of the booking total will be refunded – if cancelled 15 to 30 days prior to arrival
Booking total fully refunded – if cancelled 31 days or more prior to arrival

COVID-19 Policy | Our Standard cancellation policy remains in place, however, if guests are unable to travel due to Government border closures or travel restrictions, restricting client from entering the Kimberley, (at the time of travel), we will offer to amend the travel dates, with payments held in credit or cancel without fee. All cancellations must be advised in writing.

We strongly recommend that all customers take out travel insurance. In the event of a tour being cancelled by us, customers will be entitled to a full refund without penalty.

Eco Friendly | Bungle Bungle Savannah Lodge is committed to an environmentally sustainable operation within Purnululu National Park (Bungle Bungle) World Heritage-Listed area. We use best practice facilities, renewable energy, and state of the art waste management systems.

Child Age / Infant Policy | Infants are classified as 0-2 years and may stay free of charge. Children are classified as 3-12 years of age inclusive and must be accompanied in a cabin by an adult, child rates apply. For packages with flight components, infants travel free of charge on their parent’s lap. Please note that a limited number of infants can travel per aircraft.

Payment Conditions | Tour bookings must be paid in full at the time of booking. Accommodation bookings 20% deposit and full payment 30 days prior to arrival unless you have an existing account with us. All existing accounts are strictly 14 days. Payment can be made via Visa, Mastercard or direct credit.

Minimum Numbers | Rates quoted are twin share. Single supplement fee applies for one person per cabin. Please call our reservations team to check if our tour packages are confirmed or available for a single traveller.

Check In Time | 2:00pm at the lodge and at least 30 minutes prior to the scheduled departure time for all accommodation packages including a flight.

Commentary | All scenic flights and tours include personalised commentary by the pilot / tour guide. All tours and safety briefings are conducted in English.

Seat Weight Limit | The maximum seat weight limit on the Robinson R44 or R66 helicopter is 136kg. The maximum seat weight limit on the GA8 Airvan aeroplane is 132kg. Please check with reservations which aircraft is running on the day of the tour.

Customer Weight | For fly-in overnight packages, customer and approximate hand baggage weights must be provided to us at time of booking. All customers and baggage will be weighed prior to tour departure for safety and operational reasons. The Airline reserve the right to deny carriage to customers who provide weight information that is inaccurate by more than 15% in which case any fare paid will be forfeit

Government Charges | Our prices are fully inclusive of all government, environmental and airport levies.

Validity of Rates | Prices quoted are subject to change and are in Australian dollars (AU$).

Disabled Passengers | Unfortunately the lodge does not have wheelchair access facilities. We welcome customers with impaired mobility. Please advise the level of assistance required with a minimum of 48 hours prior to arrival. We are not permitted to lift a passenger into or out of an aircraft or vehicles.

Personal Items | All care is taken but no liability is accepted for damage to personal items.

Seasonality | We are open from April to September each year. Start and end dates may vary.

Customer Information and Privacy | We require customer information for all reservations that we accept, including full passenger name, passenger weight, contact telephone number, and email address. Passenger information will be retained by us in accordance with our Privacy Policy which may be viewed on our Privacy Policy page on our website. We require passenger contact information to allow us to make contact with passengers in the event of occurrences including but not limited to adverse weather conditions, on the rare occasion that a tour time may be rescheduled, or in the event that personal property has been left behind after a tour.

Itineraries | Whilst it is our intention to deliver the itinerary of your choice, unforeseen circumstances such as the nature of the terrain, unseasonable weather, national park area closures and so on, travelling conditions may be affected and therefore, make it necessary to alter touring with little or no notice.

Guided Walk | If you are joining an organised guided tour through the Lodge, please advise us no later than two days prior to arrival if you have any medical conditions which may affect you completing the guided walks. Please make yourself aware of fitness levels required to complete the walks, this is available on our website www.bbgt.com.au under each tour option.
The tour guide on the day has the right to refuse a passenger to join the guided walk if they do not deem them fit and able to do the selected walk.  Please call our reservation staff to discuss fitness levels and walk difficulties if you have any concerns

Luggage Restrictions | For fly-in overnight packages, maximum 8kg per person allowed – preferably a soft carry bag consisting of a hat, sunscreen, sunglasses, sturdy walking shoes (no leather soles), camera & charger, sun protective clothing, warm clothing for the cool nights (May-August), swimwear for the pool, additional toiletries and personal items, insect repellant, small pocket torch and refillable water bottle.

Medical | We are in a remote area and passengers on medication should take medication with them.

Insurance | No responsibility will be accepted for accidents, illness, misadventure or loss of goods or possessions. We strongly recommend at the time of booking to take out comprehensive travel, medical and cancellation insurance. In the event of a booking being cancelled by us, a full refund will be issued without penalty.

Pets | In accordance with national park regulations, no pets are allowed in the Purnululu National Park.

Smoking | Government regulations forbid smoking in tourist vehicles and Bungle Bungle Savannah Lodge cabins.

Rubbish | We request that you take your rubbish with you when you depart.

National Park Fees |

SELF-DRIVERS
National Park camping fees | $17.60 per adult, $8.80 per child, included in the accommodation price.
National Park entry fees is not included and must be paid at the Visitor Information Centre upon entry to the National Park. For more information visit https://parks.dpaw.wa.gov.au/know/park-entry-fees. (fees subject to change without notice)

SELF- FLYERS (ARRIVING VIA PRIVATE PLANE)
National Park camping fees | $17.60 per adult, $8.80 per child, included in the accommodation price.
National Park fly/drive license fees | $33.00 per adult, $16.50 per child, included in the accommodation price. (fees subject to change without notice)
National Park landing permit must be arranged prior to arrival at Bellburn Airstrip. Contact Department of Biodiversity, Conservation and Attractions (DBCA) for permission to land at Bellburn Airstrip via email kununurra@dbca.wa.gov.au.

FLY/DRIVE TOUR PACKAGES
National Park fly/drive license fees | $33.00 per adult, $16.50 per child, included in the rate for guests on fly in day tours and overnight packages.
National Park camping fees | $17.60 per adult, $8.80 per child, included in all overnight packages.
(fees subject to change without notice)
For more information, please go to our website www.bbsl.com.au

Payment Conditions

To confirm a reservation, a 20% deposit payment is required when making the booking and the final balance payment is required 30 days prior to arrival, unless you have an existing credit account with us. All existing credit accounts will be invoiced upon guest/s departure.

PAYMENT TERMS | All credit accounts are strictly 14-day payment terms. Overdue accounts may attract an additional fee of 1.5% per month applied to the outstanding balance.

PAYMENT OPTIONS

• Direct Debit
Booking Reference: surnameXXX/X (3 or 4 digit booking number)
Freshwater Quality Management Pty Ltd
Commonwealth Bank of Australia
BSB 066-530 ACC 1039 9017

• Credit Card
We accept payment by Mastercard and Visa with no additional fees. Payments made by AMEX will attract a fee of 2% on all bookings.

***CYBER FRAUD RISK WARNING***
Please be aware that there is a significant risk posed by cyber fraud, specifically affecting email accounts and bank account details.
Please note that our bank account details will not change during the course of a transaction, and we will NOT notify you of any changes to our bank details via email.
Always independently confirm bank account details and transfer instructions with us in person or via a telephone call to a trusted and verified phone number.
In the event of any loss of funds which is not due to the negligence of Freshwater Quality Management Pty Ltd, we will not be liable for any loss or damages that may be suffered, and we shall be released from all claims, loss or liability incurred.

 

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